Isn't it funny how uncomfortable with compliments most of us are. Maybe its a deep rooted sense of self loathing built into us all (oh that's just me?), or perhaps it is the simple Britishness of us and our inability to accept a compliment, especially when it is unsolicited.
Is this why we don't do customer service with the same gusto as our american cousins? David Mitchell said recently that he completely understands poor customer service and doesn't take offence at all. The job in which we expect good customer service from is invariably a pretty shit job and if they are smiling at you as they complete the current they are either a desperately stupid drooling idiot or are lying through their teeth whilst secretly wishing you would just fuck off. So that being the accepted truth, David would rather see a grumbling staff member approach him than otherwise, at lease then he would know the person was genuine and not about to start eating his shoe. I may be paraphrasing slightly but the sentiment was certainly there.
I actually quite like a bit of friendly service even if it is a total lie. I don't mind this at all, in fact I welcome it and who doesn't honestly like being recognised as a regular in a pub or cafe? Who doesn't really like to be wished a good day? Its nice to know people remember you and that you like 3 slices of white toast with Marmite in the morning.
Marks and Spencers are an overly friendly lot, not that I mind this usually when they help me find stuff on the shelves or say sorry for keeping me waiting at the tills. I don't even mind a little friendly banter about the weather and how cold, warm or wet it is outside. I think perhaps they are taking it too far though when at the till the other day the checkout person said to me:
"Would you like a plastic bag sir? Oh and can I just say you have lovely eyes. That will be £5.27 please, how are you paying?"
Wait what? How do I respond to this barrage of questions. I didn't want a bag, but I also had to address the odd unsolicited compliment, and I was paying by debit card.
"Er no thanks, but thank you. um card please" I say.
That should do it, but wait, do they now think I haven't addressed the compliment at all? Playing it back in my head it sounds like I have just said no but thanks for the offer of a bag. Do I now also offer thanks for the compliment made about my eyes? But too much time has passed it will sound weird. I will look like a weirdo. I mustn't do it. Act like you didn't hear at all.
"um sorry what did you say?" Idiot. Wrong! I've entered into a conversation about how nice my eyes are now. Worse I've asked her to repeat it in isolation of the other questions that softened the delivery before. I cant now ignore this.
"Your eyes sir, they are lovely" she says completely deadpan, already calling the next customer over. "Till number 5 please" a pre-recorded voice confirms.
"oh um, ok. Erm thanks" I say, desperately trying to think of an appropriate response. 'Yours too' just doesn't seem appropriate. I am now suddenly aware that I have now completely overstayed the acceptable amount of time at the till post payment and so gather my goods and without another word I shuffle off. Like a weirdo.
I shop in Sainsburies now. They don't compliment me at all there.
Is this why we don't do customer service with the same gusto as our american cousins? David Mitchell said recently that he completely understands poor customer service and doesn't take offence at all. The job in which we expect good customer service from is invariably a pretty shit job and if they are smiling at you as they complete the current
I actually quite like a bit of friendly service even if it is a total lie. I don't mind this at all, in fact I welcome it and who doesn't honestly like being recognised as a regular in a pub or cafe? Who doesn't really like to be wished a good day? Its nice to know people remember you and that you like 3 slices of white toast with Marmite in the morning.
Marks and Spencers are an overly friendly lot, not that I mind this usually when they help me find stuff on the shelves or say sorry for keeping me waiting at the tills. I don't even mind a little friendly banter about the weather and how cold, warm or wet it is outside. I think perhaps they are taking it too far though when at the till the other day the checkout person said to me:
"Would you like a plastic bag sir? Oh and can I just say you have lovely eyes. That will be £5.27 please, how are you paying?"
Wait what? How do I respond to this barrage of questions. I didn't want a bag, but I also had to address the odd unsolicited compliment, and I was paying by debit card.
"Er no thanks, but thank you. um card please" I say.
That should do it, but wait, do they now think I haven't addressed the compliment at all? Playing it back in my head it sounds like I have just said no but thanks for the offer of a bag. Do I now also offer thanks for the compliment made about my eyes? But too much time has passed it will sound weird. I will look like a weirdo. I mustn't do it. Act like you didn't hear at all.
"um sorry what did you say?" Idiot. Wrong! I've entered into a conversation about how nice my eyes are now. Worse I've asked her to repeat it in isolation of the other questions that softened the delivery before. I cant now ignore this.
"Your eyes sir, they are lovely" she says completely deadpan, already calling the next customer over. "Till number 5 please" a pre-recorded voice confirms.
"oh um, ok. Erm thanks" I say, desperately trying to think of an appropriate response. 'Yours too' just doesn't seem appropriate. I am now suddenly aware that I have now completely overstayed the acceptable amount of time at the till post payment and so gather my goods and without another word I shuffle off. Like a weirdo.
I shop in Sainsburies now. They don't compliment me at all there.